Code of Ethics
As a member of the Greater Pittsburgh Automobile Dealers Association, we agree to subscribe to the following principles and standards. Implicit is the requirement that we comply fully with all federal, state, and local laws governing our businesses.
We Pledge to:
Operate our business in accord with the highest standards of ethical conduct.
Treat each of our customers in a fair, open, and honest manner and fully comply with all laws that prohibit discrimination.
Meet the transportation needs of our customers in a knowledgeable and professional manner.
Represent our products clearly and factually, standing fully behind our warranties, direct and implied, and in all other ways, justifying our customer’s respect and confidence.
Advertise our products in positive, factual, and informative manner.
Detail charges to assist our customers in understanding repair work and provide written estimates of any service work to be performed, upon request, or as required by law.
Resolve our customer concerns promptly and courteously.
Put promises in writing and stand behind them.
The Greater Pittsburgh Automobile Dealers Association was founded in 1924 as a non-profit organization. It encourages and promotes trade and commerce by providing and supporting various services and conducts educational and training programs for the benefit of its dealer members.
Dealers provide tens of thousands of well-paying jobs to greater Pittsburgh area residents, and are an important component of the area’s economy. Franchised new vehicle dealers are very proud of their contributions to economic growth and community involvement in the Western Pennsylvania area.